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SingingEgg.com - Product Return and Replace Policy

Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return goods, please contact us to discuss the problem you are having. Most of the time we can solve the problem by giving technical support and you needn’t to send anything back. If there are irremediable defects with the goods, you can return them back to us for repair or replacement under our twelve months warranty.

Repair
In 1 year (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and repaired. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will repair it and ship them back to you again. We will pay the shipping fees for the repaired products that we ship to you.

Replacement
Non-quality Problems
In 30 days (from the date products were received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer through Pay pal the supplementary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you.
Quality Problems
In 30 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you.

Return and partial refund
Our website cannot give a full refund for non-quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be”
“I am not satisfied with this product.”
In 7 days (from the date products were received), besides the shipping fees, we will deduct a certain amount of handling fee based on your order total amount and give you a partial refund after we received product that is returned from you..

Return and full refund
In 7 days (from the date products were received), if you find the products with quality problems, it can be returned and refunded. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will give you a full refund of the purchased item (shipping fee not included).

Note: It is our quality-control professional that give a final judgment on whether the quality problems are caused by personal factors or non-resistant external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.

If you have any questions, please email our Customer Service ( Customer # singingegg.com [ #=@ ] ), we will offer you the return details.